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  • After-Sale Service
    1.After Sales System Establishment
    (1) Service System:
    Anjue Medical service center holds the service aim of “focus on customers and pursue carefulness, steadiness and warmness”. We serve customers with sincerity and their satisfaction is our work standard. 
    (2) Quality System:
    We always place customers’ satisfaction in the first place of our sales, and every product has its standard number. Our company will strictly follow ISO9001:2000 quality system and date.
    (3) Service Outlets:
    We have independent after-sale service department, composed of professional engineers. It was mainly in charge of collecting customers’ information, handling customers’ feedbacks and visits, etc. supply customers with the most satisfying after-sales service. For long-term cooperation of distributors, when we plan to set up after-sales service in the country, we will give priority to employ their after-sales service team.
    (4) After-sale service center and phone numbers:
    International service phone number: 0556-5836179
    Supervision phone number for After-sale service: 13637160963
    2.Quality Guarantee of Products
    (1) ANJUE offer one year warranty, part of goods will enlarge to 24 months guarantees: within warranty, we offer our customers free service; beyond warranty, we offer customers paid service with cost price. We offer customers lifelong service. If there is any problem on our products,we will response in 12 hours by email,tel or fax.
    (2) We offer customers new, good and qualified original products, which match manufacturer’s quality standard.
    (3) The packages of devices are standard export standards,which is suitable for long distance transport.
    (4) Every product have only identification serial number.
    3.Spare products, Spare parts and Technical support
    ANJUE guarantees offering spare parts for sold products for more than 10 years. Besides, we offer necessary products’ upgrade according to users’ needs to customers.
    4.Training plan
    (1)  We offer our customers free technical training, including equipment use, performance, general maintenance training. The technical staff who pass the course of training, we will issue training certificates.
    (2) According the actual order needs, we will also dispatch our technical staff go to users' country for on-site installation and training.